At my9988, we believe that great online entertainment starts with responsible gaming. This page provides all the information, control tools, and guidance you need to ensure your experience on our platform stays enjoyable, in control, and safe at all times.
My9988 provides a range of tools and resources designed specifically to help Malaysian players enjoy gaming in a healthy, safe, and fully controlled manner
Set your own daily, weekly, or monthly deposit limits directly from your my9988 account settings. Once a limit is in place, our system enforces it automatically — no deposit exceeding your limit will be processed unless you consciously increase it, subject to a 48-hour waiting period.
Enable time reminders to receive notifications when you've been playing for as long as you set. You can also set a daily session time limit that, once reached, will automatically log you out and prompt you to take a break.
If you feel you need a complete break from the platform, my9988 offers self-exclusion options of 30 days, 90 days, 180 days, or permanently. During the exclusion period, your account will be fully blocked and you will not receive any marketing communications.
Access a full report of your gaming history, deposits, withdrawals, and play time directly from your my9988 account. Understanding your own playing patterns is the first step towards more responsible and controlled gaming.
My9988 conducts strict age verification during every new account registration. Our platform is strictly for users aged 18 and above, with no exceptions. Our KYC (Know Your Customer) process ensures that every member playing at my9988 is a verified adult.
The my9988 support team is trained to identify and assist players who may need help with problem gambling. We provide information on resources that can support you or a family member seeking professional help.
Responsible gaming means enjoying gambling as a form of entertainment while maintaining full control over your time, money, and decisions. At my9988, we consistently remind Malaysian players that gaming on our platform should bring enjoyment — not stress, anxiety, or financial hardship.
Gambling — including playing slots, Live Casino, Sports Betting on the Malaysia Super League or EPL, lottery, roulette, jackpots, and all other games available at my9988 — is an activity based on chance and luck. No system, strategy, or method can guarantee consistent winnings. Every spin, every match, every bet carries a real risk of loss — and responsible players always acknowledge this before they play.
Signs of responsible gambling include: playing with entertainment money you can afford to lose entirely, setting time and spending limits before you start, never chasing losses by betting more, taking regular breaks, and ensuring gambling does not interfere with your daily responsibilities such as work, family, and personal finances.
my9988's Core Principles: Only deposit what you can afford to lose entirely. Treat deposited funds as an entertainment expense — much like buying a movie ticket or paying a gym membership. If you win, consider it a welcome bonus. If you don't, accept it calmly and carry on with your day.
My9988 provides four key control tools accessible directly from your account settings. All tools are free, easy to use, and automatically enforced by our system the moment you activate them. No extra questions, no approval required.
Set the maximum amount you can deposit per day, week, or month. For example, a weekly limit of RM200 ensures you stay within your set entertainment budget. To increase a limit, a mandatory 48-hour waiting period applies — giving you time to reconsider.
Set a daily session time limit — for example, 1 or 2 hours per day. Once the limit is reached, you will be automatically logged out and will need to consciously log back in after a minimum 30-minute break.
Choose to block access to your account for 30 days, 90 days, 180 days, or permanently. During the exclusion period, you will be unable to log in, deposit, or play — and all marketing communications will be stopped. Permanent exclusion is final and cannot be reversed.
View a full report of your activity including total playing time, total deposits, total losses, and winnings for your chosen period. See the full picture before deciding to play — knowledge is the best form of control.
Problem gambling rarely happens overnight. It typically starts with small changes in behaviour that, if left unaddressed early on, can develop into more serious issues. Learn to recognise these early warning signs in yourself or someone you care about:
Playing with money that should be used for essentials such as rent, utility bills, food, or vehicle instalments.
Chasing losses — continuing to play or increasing your bet size in an attempt to recover money already lost.
Hiding gambling activity from a partner, family members, or friends, or lying about how much time and money has been spent.
Feeling restless, irritable, or unable to unwind when not playing, or thinking about gambling almost constantly.
Borrowing money from family, friends, or through informal lenders (along) specifically to fund gambling.
Neglecting work, family, or social responsibilities due to spending excessive time on online gambling platforms.
Repeatedly trying to cut back or stop gambling without success, even after making a genuine commitment to do so.
Use the questions below to honestly assess your relationship with gambling. There are no right or wrong answers — this is a personal evaluation to help you understand your own playing patterns. If you answer "yes" to three or more questions, we encourage you to speak with the my9988 support team.
Have you ever felt the urge to bet with increasingly larger amounts of money just to get the same level of excitement as before?
Have you ever tried to stop or cut back on gambling but failed, even after genuinely deciding to do so?
Do you frequently think about gambling — planning your next session or thinking about how to get money to play — even while doing other things?
Have you ever gambled as a way to escape from problems, feelings of stress, anxiety, or the pressures of daily life?
Have you ever lied to family members or friends about your gambling activity, or hidden how much time or money you've spent?
Has your gambling ever caused problems in your relationships with family or friends, or affected your work performance?
Have you ever borrowed money or sold personal belongings to fund your gambling?
Have you ever felt guilty, regretful, or distressed after a gambling session, only to find yourself playing again shortly after?
Remember: Answering "yes" to these questions doesn't mean you are weak or a failure. Problem gambling is a real health issue, and professional help is available. Reaching out to us is a courageous first step.
Activating gaming control tools on my9988 takes less than two minutes and can be done directly from your account at any time — no need to contact customer support for the basic steps.
Access the my9988 platform via your browser or smartphone app. Click the profile icon or account menu at the top of the page.
This section lists all control tools available for your account, including deposit limits, time limits, self-exclusion, and activity reports.
Click on the tool you want to activate — for example, "Deposit Limit" — and enter your preferred value. For deposit limits, select a period (daily/weekly/monthly) and enter the amount in MYR.
Click "Confirm" or "Activate" to apply your settings. Limits that are lowered take effect immediately. Limits that are raised require a 48-hour waiting period as an added layer of protection.
If you have any trouble activating the control tools or would like to discuss your situation with the my9988 support team in Bahasa Melayu, our live chat is available 24 hours a day, every day.
My9988 takes the protection of minors and young people from exposure to gambling very seriously. Our platform is strictly for individuals aged 18 and above, with no exceptions.
The safeguards we have in place include mandatory age verification at registration, periodic KYC checks to verify member identity, and an automated detection system that flags accounts showing usage patterns inconsistent with adult users.
If you are a parent or guardian concerned about children accessing online gambling sites, here are steps you can take:
If you suspect that a minor under the age of 18 has accessed or registered an account on my9988, please contact us immediately at support@my9988.click and we will take appropriate action without delay.
Follow this simple guide every time you play on my9988 to ensure a fun, controlled, and responsible experience:
Each of these tools can be activated on your own from your account settings at any time — free, straightforward, and effective immediately
Set a daily (e.g. RM50), weekly (e.g. RM200) or monthly (e.g. RM500) limit. Increasing a limit requires a 48-hour waiting period.
Set a daily play time limit — the platform will automatically log you out and remind you to take a break of at least 30 minutes.
Choose 30 days, 90 days, 180 days, or permanent. Your account will be fully blocked — no access, no deposits, no promotions for the entire duration.
Access a full report of your playing time, deposits, wins, and losses for any chosen period. Understand your patterns to make smarter decisions.
All your gaming control settings — including deposit limits, self-exclusion periods, and activity reports — are handled with complete confidentiality and protected by 256-bit SSL encryption. This information will never be shared with any third party. To learn more about how we protect your data, please read Privacy Policy and Terms & Conditions ours.
My9988 is a platform that genuinely cares about your wellbeing. Register now and use our control tools to enjoy a fun, safe, and responsible gaming experience alongside more than 500,000 Malaysian players who already trust us.